Privacy policy

Last Updated: 27/10/2024

MobileCycleCare.co.uk ("we," "our," or "us") is committed to safeguarding the privacy of our customers and website visitors. This Privacy Policy outlines how we collect, use, disclose, and protect your information when you visit our website or use our services. By using our site and services, you agree to the terms outlined in this policy.

1. Information We Collect

1.1 Personal Information
We collect personal information that you voluntarily provide when you register on our site, place an order, book a service, or sign up for our newsletter. This information may include, but is not limited to, your name, email address, phone number, billing and shipping address, and payment details.

1.2 Non-Personal Information
We also collect non-personal information, such as browser type, operating system, IP address, and browsing behavior on our website. This data helps us improve user experience and optimize our website’s functionality.

2. How We Use Your Information

2.1 To Provide and Improve Our Services
We use the information collected to process orders, complete bookings, and provide the services requested. This includes notifying you of any service updates or issues.

2.2 Customer Reminders and Service Notifications
We may use your email address to send reminders about when your bicycle may need service or maintenance. These reminders are sent based on service history and estimated service intervals.

2.3 Marketing and Newsletters
With your consent, we may use your email address to send you our newsletter, which includes updates on new products, promotions, and special offers. You can unsubscribe from our marketing emails at any time by following the “unsubscribe” link in each email or contacting us directly.

2.4 Site Improvements and Analytics
We may use non-personal information for analytical purposes, allowing us to better understand how our visitors use our site and improve its features and design.

3. Data Sharing and Disclosure

3.1 Third-Party Service Providers
We may share information with trusted third-party service providers who assist us in operating our website, conducting business, and serving customers (e.g., payment processors, delivery services). These third parties are bound by confidentiality obligations and are not permitted to use your information for any purpose other than providing services to us.

3.2 No Third-Party Marketing
We do not sell, trade, or otherwise transfer your personal information to external third parties for marketing purposes. Your data is used solely by MobileCycleCare.co.uk to provide you with our services and keep you informed about our offerings.

4. Data Security

We implement industry-standard security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no data transmission over the Internet can be guaranteed to be completely secure. While we strive to protect your data, we cannot guarantee its absolute security, and you acknowledge that you share information at your own risk.

5. Your Rights

5.1 Access and Correction
You have the right to request access to the personal information we hold about you and request corrections to any inaccuracies. To do so, please contact us using the details provided below.

5.2 Data Deletion
If you wish for us to delete your personal information, please contact us, and we will remove it from our systems, provided that the information is no longer required for the purposes for which it was collected or for legal compliance.

5.3 Opt-Out of Marketing Communications
You can opt out of receiving marketing communications from us at any time by following the “unsubscribe” link in our emails or contacting us directly. However, please note that you may still receive essential service-related notifications.

6. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to improve user experience and analyze website traffic. Cookies allow us to recognize repeat visitors and remember their preferences. You can adjust your browser settings to refuse cookies, but this may impact the functionality of certain website features.

7. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date, and significant changes will be communicated to you via email or a notice on our website.

8. Contact Us

If you have any questions or concerns about this Privacy Policy or wish to exercise any of your rights, please contact us at:

Email: mobilecyclecare@gmail.com
Phone: +44 7576 273811