Terms and conditions
Terms and Conditions
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1. On-Site Bike Repairs
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1.1 Service Guarantee
We guarantee all work carried out by our mechanics for a period of 30 days from the date of service. If issues arise within this period, we will address them free of charge, provided they are directly related to the original repair or service performed. This guarantee does not cover new issues unrelated to the initial repair, instances of misuse, neglect or issues caused by other parts of the bike that are faulty.
1.2 Payment Terms
Payment for all on-site repairs must be completed on the same day of service, either via bank transfer or cash. In the event of non-payment, we reserve the right to withhold further services until outstanding balances are settled.
1.3 Appointment Cancellations and Rescheduling
We reserve the right to cancel or reschedule appointments if weather conditions are unsuitable for outdoor work. We will notify you as early as possible in such cases and arrange an alternative date or location if feasible. Should you need to cancel or reschedule an appointment, please provide at least 24 hours' notice to avoid a cancellation fee.
1.4 Scope of Services
Our on-site repair services are limited to the diagnosis, repair, and maintenance of bicycles as per the services listed on our website. Any additional or unforeseen repairs may be subject to separate charges, which will be discussed and agreed upon before work commences.
1.5 Customer
ResponsibilitiesIt is the responsibility of the customer to ensure that the work area is safe and accessible for our mechanics. Additionally, the customer should inform our team of any previous issues, repairs, or modifications to the bike that could impact the service provided.
1.6 Limitation of Liability
While we take utmost care in all repairs, MobileCycleCare.co.uk cannot be held liable for any indirect, incidental, or consequential damages arising from our services, including but not limited to damages due to delays, customer error, or unrelated mechanical issues. Our liability is strictly limited to the service guarantee outlined in section
1.1.2. Online Shop
2.1 Product Returns and Refunds
You have the right to return products purchased from our online shop within 14 days of receipt. If the item is in its original condition and there is no fault or defect, the customer will be responsible for covering the return shipping costs. Please ensure that returned items are securely packaged and reach us in the same condition as received to qualify for a refund. Refunds will be processed within 7 business days of receipt and inspection.
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2.2 Exchanges
In cases where a product is found to be defective or incorrect, we offer an exchange free of charge. To qualify, customers must notify us of the defect within 14 days of receiving the product and follow our instructions for return. Exchanges are subject to product availability, and in the event of an unavailable replacement, a full refund will be issued.
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2.3 Product Warranty
Most products in our online shop are covered by a manufacturer’s warranty. Specific warranty terms and conditions are provided by the product manufacturer and may vary by item. Any claims made under a manufacturer’s warranty must comply with the manufacturer's guidelines, which we can assist in facilitating.
2.4 Product Information and Availability
We strive to ensure that all product descriptions, images, and prices are accurate and up-to-date. However, availability is subject to change without prior notice, and we reserve the right to correct any inaccuracies at our discretion. Should an error affect an order, we will inform you as soon as possible to discuss options, including cancellation or modification of the order.
2.5 Usage Restrictions
Products purchased from our online shop are intended solely for personal use and should be used in accordance with the manufacturer's guidelines. We disclaim liability for any damages resulting from misuse, unauthorized alterations, or improper installation of products purchased through our site.
2.6 Limitation of Liability
Our liability for products sold through the online shop is limited solely to the amount paid for the product in question. We are not liable for indirect, incidental, or consequential damages arising from the use or misuse of our products.
2.7 Customer Conduct
By purchasing from our online shop, customers agree to refrain from fraudulent activities or misuse of our website. We reserve the right to cancel orders or suspend accounts suspected of fraudulent activity.